The benefits of sharing your COVID-19 risk assessment with your customers

The events of this year have meant that 2020 has been a very difficult and strange year indeed. With the global coronavirus pandemic has come uncertainty, worry and stress. And as the world tentatively begins to reopen, it’s becoming apparent that things are unlikely to ever feel quite the same again.


This means that simple pleasures, such as eating out, grabbing a coffee or going for a drink in a bar or pub now feel very different. Although face coverings are not mandatory for anyone eating or drinking at a restaurant, café or bar, there’s an argument for them to be worn when anyone is ordering a takeaway. Other measures that have been introduced for bars and restaurants include taking Track and Trace details, removing some of the capacity to allow for social distancing, avoiding playing loud or live music and asking patrons not to stand up, shout or cheer.


It seems that many of us are torn between wanting to do normal things again and supporting businesses, and avoiding anywhere that large numbers of people are gathering (even if in a socially distanced manner) and potentially forgetting the rules due to alcohol consumption.


So to gain the trust of regular and new customers, perhaps the most successful food and drink businesses will be those who share their COVID-19 risk assessment plans and results with their patrons?


To do so will make sure that you, and all of your staff, are fully aware of what you need to do to make sure you’re fully COVID-19 safe. But not only that, you’ll be demonstrating to your customers that their safety is paramount and that they can come to you and feel that the risks of COVID-19 are being minimised as much as possible in your establishment.


The Government has provided advice on food businesses operating during the pandemic, including how to incorporate social distancing guidance, a checklist for reopening and how to update your health and safety procedures and existing food safety management systems to include any changes you’ve made.


However, we totally understand that it can be confusing and a worrying time knowing what to do for the best. That’s why we offer up to the minute COVID-19 secure check compliance support to ensure you’re doing all you can to keep your staff and customers safe.


Proudly displaying your COVID-19 risk assessment on your website and in your premises might feel like a lesson in how not to attract those customers who simply want things to be normal. But in a world where nothing feels normal anymore, we must all get used to living in post-pandemic times.


This means in many ways, normalising the use of hand sanitisers and Track and Trace documents, delivering cutlery in sealed packets, using disposable menus and all the other innovative ways you may have introduced extra levels of safety.



Keep on doing what you’re doing. We know it’s hard and we know you’re doing all you can to keep your doors open and to encourage an influx of customers eager to eat and drink with you. Together we can normalise this change in the way we socialise and we can all move forward safely and securely. 


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